Privacy policy

Last updated: 2026. This marketing-site policy is a comprehensive template for demonstration and education. Live clients receive the version referenced in their onboarding pack if it differs.

1. Who we are

RoyaleDirect Bank (“RoyaleDirect,” “we,” “us”) is a digital private bank with client operations in London. Contact for privacy inquiries: support@royaledirect.com.

2. Information we collect

2.1 Identity and contact

Name, date of birth, nationality, government identifiers where lawful, postal and email addresses, phone numbers, and signature images or equivalents.

2.2 Financial and transactional

Account numbers, balances, payment instructions, beneficiaries, card authorizations, FX conversions, statements, and related metadata (timestamps, IP, device).

2.3 Verification and compliance

KYC documents, liveness checks, source-of-funds explanations, tax residency self-certifications, and screening results.

2.4 Technical

Cookies and similar technologies, browser type, approximate location derived from IP, diagnostic logs, and security telemetry.

2.5 Communications

Support tickets, call recordings where notified, chat transcripts, and survey responses.

3. Purposes of processing

• Opening and servicing accounts; executing payments and card transactions.
• Identity verification, fraud prevention, and sanctions screening under client protection processes.
• Meeting institutional banking practice and record-keeping duties.
• Improving reliability, UX, and security of services.
• Responding to requests and providing service messages.
• Marketing only where permitted and with controls to opt out of promotional email.

4. Legal bases (where applicable)

Depending on jurisdiction: contract performance, legal obligation, legitimate interests (secured by balancing tests), and consent where required (for example, certain cookies or marketing).

5. Sharing

We share data with processors (hosting, identity, communications), payment networks, correspondents, professional advisors, and authorities when required. We do not sell personal information in the sense of trading profiles for money. Scheme and correspondent participation necessarily discloses payment fields to complete transfers.

6. International transfers

Data may be processed in countries different from your residence. Where required, we use contractual clauses or other recognized transfer tools.

7. Retention

Retention follows legal minimums for financial records—often multi-year after relationship end—and shorter periods for pure marketing analytics. Backups expire on staggered schedules.

8. Security

We apply administrative, technical, and organizational measures described in outline on the Security page. No method is perfect; please protect endpoints and credentials.

9. Your rights

Depending on law, you may request access, correction, deletion, restriction, portability, or objection, and you may withdraw consent where processing is consent-based. Some rights yield to legal retention and fraud-prevention needs. Submit requests via Contact.

10. Children

Services are directed at adults. We do not knowingly onboard minors except where a product specifically allows and local law permits with guardian structures.

11. Cookies

Essential cookies operate the site and security. Analytics and preference cookies load after acceptance where required. Manage via the cookie banner and browser settings. See also Disclosures.

12. Changes

We may update this policy. Material changes will be signaled on this page and, for clients, through authenticated notice when required.

13. Contact

support@royaledirect.com · London, United Kingdom · Contact form on contact.html