Help center
Find process answers first, then contact support if you still need a human. Most banking issues resolve faster when you have reference numbers, screenshots of errors, and approximate timestamps ready.
Quick links
Money movement
Legal & privacy
Help FAQ hub
I cannot log in
Reset your password from the login page. If OTP fails, wait for the timer, check device time sync, then contact support with your registered email—do not share passwords.
My transfer is pending
Pending can mean cut-off, screening, or beneficiary validation. Check notifications for document requests. See Security for processing stages.
Card declined
Confirm balance, region locks, merchant category blocks, and fraud freezes. Unfreeze only if you recognize the attempt.
How do I verify identity?
Follow in-app prompts for ID and address. Tips are on How it works.
Where are live fees?
Fees page is illustrative. Live fees show before you confirm payments and in account documents.
Business user access
Admins add users under company settings after KYB approval. Each user needs their own credentials and 2FA.
Suspicious email
Do not click. Compare sender domain, then report via Contact. Freeze cards if you entered credentials on a fake site.
Change address or phone
Use authenticated profile settings; expect OTP and possible re-verification of address evidence.
Close account
Settle cards and transfers, download statements, then request closure via Contact or in-app.
Private banking request
Use Contact with topic Private banking or visit the Private banking page.
Statement download
Available after login under Statements. Paper copies may incur fees.
API / integrations
Ask Help whether your package includes file or API connectors; availability varies.
Still need help?
Message support with your topic and any reference IDs. We respond through verified channels.
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