Contact RoyaleDirect
Reach the London relationship desk for account, verification, payments, or private banking inquiries. For emergencies such as suspected fraud, freeze cards in-app first, then contact us.
Support channels
Email: support@royaledirect.com
Desk: London, United Kingdom — authenticated Live Support in home banking, and email for all other topics.
Hours and callback windows vary by topic and verification status. Security-sensitive changes are never completed solely over unverified email.
Other useful pages
Message form
This demo form does not transmit to a server yet; it shows a thank-you alert only.
Contact FAQ
Is support available at all hours?
Coverage depends on topic. Card freeze via app is available continuously for eligible clients. The relationship desk operates from London.
What is the email address?
support@royaledirect.com
Where is the desk?
London, United Kingdom. Write to support@royaledirect.com or use Live Support after you sign in.
Can I attach documents here?
Not on this demo form. Use authenticated upload links provided by support after ticket creation.
Do you contact me first by phone?
We may call numbers on file. We will not ask for full passwords or full OTP codes on outbound cold calls.
How fast do you reply?
Simple queries often within one to two business days; complex reviews take longer.
Private banking contact
Select topic Private banking or see the Private banking page.
Press inquiries
Email support@royaledirect.com with subject Press.
Prefer self-serve?
Many answers live in Help, Fees, and How it works.
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